Shipping & Return Policy

Shipping

Every Twin Threads item is handmade with care! Please allow 3–5 business days for processing before your order ships. Custom orders, larger purchases, and certain handmade items may require additional time.

All orders ship via USPS, with estimated delivery times of 2–5 business days after shipment. You'll receive an email with tracking information once your order is on its way.

Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible at twinthreadsshop@gmail.com. We cannot guarantee address changes once an order has shipped.

Returns & Exchanges

We want you to love your purchase! We accept returns on eligible, non-custom items within 30 days of delivery. Items must be unused and in their original condition.

Custom and personalized orders, sale items, and gift cards are final sale unless they arrive damaged or incorrect.

To request a return, please email twinthreadsshop@gmail.com before sending anything back. Return shipping costs are the customer's responsibility unless the item arrives damaged or we made an error.

Once your return is received and inspected, approved refunds will be issued to your original payment method.

Damaged or Incorrect Orders

Each order is carefully handmade and packaged, but sometimes things happen during shipping!

If your order arrives damaged, defective, or incorrect, please email twinthreadsshop@gmail.com within 7 days of delivery, along with photos of the item and packaging.

We'll work with you to make it right through a replacement, repair, or refund, depending on the situation.

Questions?

We're always happy to help! For any questions or concerns about your order, please reach out to twinthreadsshop@gmail.com.

Thank you for supporting Twin Threads and shopping handmade!